Locations
Every location the connected Google account manages is listed on the Locations page. Each row shows the location's name and address, a status light, Google's live rating and total number of reviews, how many reviews are waiting for a reply, and, for admins, who looks after it and whether it's included.
Status lights
| Light | Meaning | What to do |
|---|---|---|
| Green | Connected and verified. Replies can be posted. | Nothing. |
| Amber | Google hasn't verified the location, or someone else claims the listing, or Google is still reviewing it. Reviews can be read; replies can't be posted. | The line beneath says what Google wants: verify it, resolve the ownership, or wait. Do that at business.google.com; StellaQuin picks the change up at the next check. |
| Red | StellaQuin couldn't read the location on its last check. | The line beneath shows Google's reason. Usually temporary; if it stays, press Test on the connection and, if that's red too, Reconnect Google. |
Included
Your plan covers a number of locations (one on Free; see Plans and pricing). Each included location appears in the inbox, in reports and in alerts. When Google has more locations than the plan covers, the extra ones are listed but left out, grayed, until you include them or move to a larger plan. Untick Included to leave a location out on purpose (a closed branch, a listing you don't want in StellaQuin); its reviews stop being fetched and are removed from StellaQuin.
The line at the top right says how many are included and how many the plan covers.
Managers & approvals
Press Managers & approvals beside a location to open its settings:
- Who looks after it: tick the location managers and viewers who should see this location. Managers see its reviews and reports, reply to them, and get its alerts; viewers see and read. Admins see every location already, so they aren't listed. Invite people first from Team.
- Group or region (optional): a label such as "North region" or a brand name, shown under the location. Use it to tell apart several businesses under one Google account.
- Approvals: "Replies to reviews with this many stars or fewer need approval." Off means everyone posts their own replies. Choose a number of stars and a location manager's reply to a review at or below it waits for an approver instead of posting. See Approvals.
Changes save as you make them.
A new location
Add it on Google (see Setting up your Google Business Profile). It appears in StellaQuin by itself within ten minutes, included if the plan has room, with the last 30 days of its reviews. Nothing is typed into StellaQuin.
A location that disappears
If the Google account stops managing a location (it was removed, or the account lost access), the location and its reviews leave StellaQuin at the next check. Your own records about its reviews (who replied, notes, flags) are kept.
Several businesses under one Google account
One Google account often manages more than one business: a bakery with three branches and a coffee shop, say. All of them appear here, in one list, one inbox and one report. Use Group or region to label them by business and the location picker in the inbox to look at one at a time.